¶ NURSECALL SYSTEM
¶ 2025-10-05: Revision 1.2
¶ PLACING A CALL
Residents can place a call from their room/space depending on device installed.
¶ Device by the bedside (Bed Station):
- Bed exit device to be plugged into the top connector of the bed station to generate a bed exit alarm. Bed exit devices are NOT managed by Pacificom
- Call cord must be plugged into the bottom connector of the bed station to generate a bed alarm
- Press the button at the end of the call cord to activate an alarm
- A lit green LED indicates an active alarm
- A flashing green LED indicates the call cord is not fully seated in the bed station port.
NOTE:
- Generates a "Normal" alarm notification at the corresponding Jeron Console.
- Generates a "Bed Exit" alarm notification for bed exit device activation and "Bed Alarm" alarm notification for a call cord activation in HANS/ on the android phone.
The top connector port of your bed station may not be enabled and has a dummy plug connected to it. Consult with your systems administrator of the functions of your bed station.
¶ Device by the bedside (Emergency Station)
- Press the CALL button to activate an alarm
- A lit green LED indicates an active alarm
NOTE:
- Generates an "Emergency" alarm notification at the corresponding Jeron Console.
- Generates a "Code White" alarm notification in HANS/ on the android phone.
There may not be Emergency Stations installed at your site.
¶ Device in the bathroom / spa / tub room (Bath Station):
- Press the CALL button to activate an alarm
- Pull the cord to activate an alarm
- A lit green LED indicates an active alarm
NOTE:
-Generates a "Bath Alarm" alarm notification in HANS/ on the android phone.
¶ CANCELLING A CALL
.1 Calls can only be cancelled at source by staff.
.2 Press the green button at the top of the alerting station to cancel calls at that station.
NOTE:
- Bed exit device (Creston, Sleepsense, etc. MUST BE CANCELLED/ CLEARED FIRST before pressing the green button at the top of the bed station to cancel the bed exit alarm.
¶ Jeron Console / Nursecall Observer
As a backup unit in case of messaging failure, every Pacificom deployment / site is provided with one (1) Jeron main administration console that can be hardwired into the Jeron nursecall system.
This device looks like an old telephone set and has a small LCD panel. Calls/alerts are annunciated via distinct ringtone and text on the LCD panel.
These devices are typically left in the main communication room where the Jeron nursecall panel is installed, however can be relocated to any location within the building provided a Cat5E network cable outlet is nearby.
NOTE: Sites may have multiple Jeron Console / Nursecall Observer as it is easy to seperate and display nursecall alarms on a per floor basis.
¶ Nursecall Notifications via HANS
Jeron nursecall alarms may be notified through an integration software called HANS (Husaria Alert Notification System). It may take form as notifications on nurse call monitor or through a phone call via a softphone app.
Consult with your system administrator which HANS integration was installed on your premise.
¶ TROUBLESHOOTING
¶ (1000) Main Fail on Jeron Console / Nursecall Observer
First turn off the battery switch, then the main power switch. They can then turn it back on by doing the opposite. Main power switch first followed by the battery switch.
Check the Jeron Console / Nursecall Observer to ensure the message has been cleared.
¶ (100):“Master Fail”, (200):“Master Fail”, (300):“Master Fail” Alarm Notification on the Jeron Console / Nursecall Observer
- A three digit “Master Fail” Alarm Notification is an indication that one of the Jeron Console / 1. Check the ethernet cable is connect at each Jeron Console / Nursecall Observer location both at the Jeron Console / Nursecall Observer and to the data port on the wall / desk.
- The (#00):”Master Fail” alarm notification should stop once all the Jeron Console / Nursecall Observers are re-connected
¶ All HANS Nursecall Monitors & Wireless Phones Not Receiving Noticifications (Physical-based)
¶ If your site has a physical pocket pager (picture Below), check the following:
- J2 port is connected
- P1 5750 Input is connected
- J1 & J2 is connected
- L1 LED is lit up
If L1 is not lit up (troubleshooting):
- Disconnect J2 Port, then reconnect it
- P1 5750 Input is connected
- Disconnect J1, then reconnect it
- Disconnect J2, then reconnect it
- Ensure all connections are firm
- Check L1 LED is lit up
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If L1 is not lit up and all checks and troubleshooting steps are completed, the pocket pager may need to be replaced. Please reach out to system installer.
¶ HANS Nursecall Monitors & Wireless Phones Not Receiving Noticifications (Software-based)
¶ If your site is software based, check to make sure the following services are running:
- Jeron 790 Bridge Service
- Jeron 7980 Config Sync Service
- Jeron 7980/79 Notification Service
If they are not, restart all Jeron services (Jeron 790 Bridge Service, Jeron 7980 Config Sync Service, and Jeron 7980/79 Notification Service and ensuring they are running)
¶ “Trouble” Alarm Notification on the Jeron Console / Nursecall Observer Keeps Beeping
- A “Trouble” Alarm is often an indication that a cable conductor has been disconnected from the back of the nurse-call device in the room.
- Check the Jeron Console/ Nursecall Observer to see which room has the alarm, go and re-terminate the cable.
¶ Bed Exit alarm not stopping
- Bed exit device to be plugged into the top connector of the bed station to generate a bed exit alarm. Bed exit devices are NOT managed by Pacificom
- Bed exit device MUST BE CANCELLED/ CLEARED FIRST before pressing the green button at the top of the bed station to cancel the bed exit alarm.
¶ Bed Exit port flashing green (can't cancel normally)
Perform the "cordswitch reset"
- Press and hold the green button
- Switch the dummy plug with the call cord ports
- Release the green button
- Trigger/activate the call cord alarm on the bed exit port (confirmed it lit up solid green)
- Press the green button to clear the alarm
- Press and held the green button
- Switch the dummy plug and call cord back to their original ports